Skills and Qualifications

Eric A. Lerner

Eric A. Lerner

  • Director or Senior Manager of Application, Software, Product Development
  • Agile Coach, Scrum Master, Product Owner, Project or Program Manager
  • Certified Scrum Product Owner (CSPO) and Certified Scrum Master (CSM)
  • PMP, Safe 4 Agilist (SA), Safe 4 Scrum Master (SSM)
  • Digital Marketing, Digital and Agile Transformation Expert
  • SDLC, ALM and DevOps Expert
  • SharePoint/Office 365 Collaboration, Workflow and ECM Expert

Project Management Institute Project Management Professional
Certified Safe 4 Scrum Master (SSM)Certified Safe 4 Agilist (SA)

Digital and Web Marketing

  • Website Hosting, Web Development, Web Publishing and SEO Friendly CMS
  • Information Architecture
  • Social Media and Search Marketing
  • Web Analytics
  • Customer Relationship Management (CRM)
  • Digital Marketing and Lead Generation


Download My Resume

Who am I?

Welcome! I'm Eric Lerner, formerly Director of Web Strategy and Technology at Crystal Cruises, winner of the Progress Sitefinity Website of the Year 2018 (Travel & Tourism) and formerly Director of Product Development at AJT Systems (now a division of Daktronics), winner of TV Technology's Best of Show award at the 2015 North American Broadcaster's conference (NAB). My teams have excelled, innovated and disrupted their markets, coached through servant leadership. I am presently available for permanent hire or corp to corp consulting through Millenium Multimedia Corporation

I am at heart an agile, entrepreneurial and business/marketing savvy servant leader with a mixed background of permanent and consulting engagements in roles such as Director of Software Development, Software Development Manager and also Senior Agile Project Manager, Product Owner, Agile Coach or Scrum Master.

I’m an innovative Agile/Lean practitioner who fully invests himself in making good things happen within organizations and teams. I hold multiple certifications including Scrum Alliance Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO), Scaled Agile Safe 4 Certified Agilist (SA) and Safe 4 Scrum Master (SSM). and PMI Project Management Professional (PMP). I’m a long-standing Microsoft Partner and previously held the Silver Application Development Competency. I have nearly 20 years of broad and deep business, people and information technology experience leading cross-functional and software development teams at the team level as well as at scale. Typically, in high visibility/high responsibility roles, I am a servant leader, providing coaching, tools and techniques to empower business stakeholders at all levels and agile teams to maximize product and business value with greater satisfaction through a sense of belonging, urgency and ownership leading to greater responsibility, autonomy and pride of accomplishment. I thrive in high-trust, highly transparent, authentic, reciprocal and talented environments. I cultivate and foster growth and positive change, increase engagement/retention, build and rebuild teams. I’ve held most roles in the SDLC/PLC and possess both big picture strategic vision and the in-the-bones/boots on the ground business and technology knowledge gained from the field and in the trenches. My background is very strong in product and software development, collaboration, ECM and KM. My approach is customer focused, consultative, collaborative, creative and entrepreneurial. I’m deeply experienced not only with Scrum, Agile, Kanban and Lean with some experience at scale, but also Traditional/Waterfall, modern Application Lifecycle Management (ALM) and DevOps methodologies, frameworks, tools and techniques. I'm not hung up on titles; I'm all about hybrid functional and technical roles in environments where I am able to make great things happen. I have deep hands on experience architecting, implementing and administering SharePoint/Office 365, web applications, internet/digital marketing and web analytics skills.

I am also a Microsoft Partner with a Silver Application Development Competency.

As a well rounded entrepreneur, technologist and internet marketer, in each of my consulting engagements and permanent placements, I've helped CIOs, business line managers, marketing, HR, finance and their teams define and deliver quality solutions to real problems.

In summary, I am a very senior consultant and a Director/Manager of Application and Software Development. My background includes SharePoint, collaboration engineering, ECM, document management and workflow on the Microsoft stack, especially .NET web and SharePoint portal initiatives, with experience spanning infrastructure and operations, enterprise application architecture, database design and data modeling and software implementations leveraging ALM/Scrum/Agile and traditional application development methodologies across the full SDLC and PLC.  I focus on technology strategy alignment with business strategy, process, collaboration and agile team leadership.

What do I do?

My focus is on improving the speed and accuracy of information flows, decreasing costs, improving quality and improving the top line to improve ROI by empowering teams to perform.

My value proposition centers on aligning technology with the business needs and requirements, opportunities, strengths and weaknesses, cultivating, leading and mentoring cross-functional teams, formulating business cases and ensuring value for money and the investment of that other precious resource, TIME, in IT through software and application development technology direction and management that cultivates personal responsibility and collaborative ownership of problems and opportunities.  My experience in owning budgets, managing change and risk management, engineering processes and change management, risk management methodologies while consistently delivering ROI makes me a well-qualified VP of IT or Director/Manager of Software or Product Development.  I've held, hired or backfilled every role in application development across the full SDLC.

I practice a strong focus on aligning technology with business strategy through strategic and architectural tradeoff analysis, business functional and technical requirements analysis, process engineering or process re-engineering with multi-industry experience in workflow and collaboration engineering, web and SaaS application development initiatives on the Microsoft .NET stack, SharePoint portals, .NET solution architecture and software development implementations for LOB applications, integrations and public facing web initiatives.

I have broad IS and IT consulting experience through numerous engagements, including the Entertainment, Retail, Government, Real Estate and Finance sectors.

Combining industry standards and best practices, my production applications have stood the test of time and I have had the pleasure of evolving systems and products through myriad technologies through the full software development life cycle.  I have hand coded valid HTML/XHTML/XML, CSS, JavaScript, JQuery, HTML5 and XSLT. I also leverage Microsoft tools such as Visio, Word, Excel, PowerPoint, Project, .NET, SQL Server, ASP. Net, VB.NET, C#.NET, SQL Server databases, Web Parts and Web Services.  I drive the development of products, solutions, websites, intranets, extranets, portals, content management solutions and collaboration workspaces including Windows SharePoint Services, and SharePoint Portal Server to meet or exceed functional and technical business requirements with extensible solution architecture and high quality assurance.

From a business perspective, I have worked closely with HR, Finance, Accounting, Marketing, Senior Management and Business Intelligence groups and gained insights by working with non-technical to highly technical team members, which allows me to anticipate problems and create opportunities for these business divisions and units through practical experience with collaboration, workflow, and process improvement.

I work closely with end users, middle and senior managers in and outside of IT, as well as with developers, operations and 3rd party vendors to tie projects together, keep the focus on the mission and I deliver projects on time, within budget.  As a Senior Business Analyst,  IT strategist, and .NET solution architect, I strive to make sure the right problem is being solved, in the right way, maximizing product, program or project value.

How Well do I Do It?

I have a proven track record of providing hands-on leadership in successful technology leadership over the full project lifecycle, from inception to evolution.

These experiences have provided me with the "in the bones" knowledge and technical credibility to lead project teams and to deliver successful IT implementations, software development initiatives and to lead application development as a director or manager. I believe leaders must not only talk the talk...they must also walk the walk.

Past clients will tell you that I'm self-motivated, proactive and I always get the job done.  I bring out the best in teams. My client repeat rate is very high and my references will confirm that I deliver.

My core competency and key value proposition lies in my ability to bridge the business, people and technology aspects of each engagement or permanent role.

I can help enterprises in the following roles:

  • Director of Product Development
  • Manager of Application Development
  • Software Development Manager/Director
  • Senior Agile Project Manager
  • Senior Program Manager
  • Agile Coach
  • Agile Delivery Manager
  • Web Product Manager/Web Producer
  • Development Team Leader
  • SharePoint Portal and Collaboration Architect
  • Organic Search Engine Optimization and Content Management Expert
  • SEO Architect

I am deeply experienced with the following frameworks, methodologies and technologies:

  • Scrum/Agile/Kanban/Lean/XP
  • Web Development
  • Traditional Project Management Methodologies
  • Business Requirements Analysis and Quality Assurance
  • Business Process Mapping and BPR
  • N-Tiered Application Development - .NET Web Development
  • Mobile-Friendly Web Development - HTML 5, CSS, JQuery
  • Progressive Enhancement/Graceful Degradation
  • Search Engine Optimization (SEO)
  • Azure DevOps/TFS, Jira
  • Internet Marketing, Organic SEO, Monetizing Websites
  • Content Management Systems, Content Metadata, Information Architecture, Portal Taxonomies
  • Really Simple Syndication (RSS), Atom Feed Content Syndication
  • SharePoint Server/Office 365 for Collaboration, Knowledge Management and Enterprise Document Management
  • Data Modeling (Yourdon Methodology)
  • .NET Framework Applications, Websites and Web Architecture
  • SQL Server, Database Design and Development/SSRS
  • Human Resource Information Systems (HRIS)
  • Enterprise Application Integration and Business Intelligence (BI)
  • XML Web Services and Service Oriented Architecture (SOA)

I'm very well-versed in the latest IT and application development trends as well as their history, which affords me a big picture view of the IT and software development landscape and to communicate effectively at all levels of an organization. I have enterprise experience at the Director/Manager of Application Development, Product and Program Manager level and am qualified to serve the C-level as Vice President of IT, VP of Development, Director of Product Development, Development Manager, Agile Coach, Scrum Master, Scrum Product Owner, traditional Project Manager or in a SharePoint/Office 365/.NET leadership role on a corp to corp (C2C) or contract-to-hire permanent basis.

Please feel free to download my Resume to learn more about me. You can also email me to discuss your specific needs. Thank you for taking the time to view this page!

Work Experience

Download My Resume

I've developed innovative software products in an agile or waterfall fashion and led successful technology and/or digital marketing projects for:

  • Crystal Cruises
  • AJT Systems, Inc.
  • Ryder System, Inc.
  • Nipro Diagnostics
  • Silverstein Properties
  • London Borough of Bromley
  • ING Americas (ING Investment Management, ING Realty, ING Clarion Partners, Clarion Capital, Clarion Realty Services)
  • Newmark Knight Frank
  • 1iota Productions (MTV Networks, VH1, ABC TV, The National Football League)
  • Western Connecticut State University (WCSU)
  • The New York City Law Department
  • Koch International (Koch Records)
  • The Estee Lauder Companies, Clinique, MAC, Bobbie Brown
  • Credit Suisse First Boston
  • I-Deal (Merrill Lynch, Microsoft, Salomon Smith Barney, Thomson Financial)
  • Visual Media
  • Street Project NYC

Prior to my most recent roles as Agile Project Manager and Scrum Master at Southern Glazers Wine & Spirits, Digital Transformation Consultant at Roach Ag. Marketing and Director of Web Strategy and Technology at Crystal Cruises,  in Miami, I served as Director of Product Development for AJT Systems, Inc. in Fort Lauderdale, acquired by Daktronics.

As SharePoint/.NET Tech Lead for Ryder in Miami, I owned SharePoint/Office 365 Enterprise on behalf of over 11,000 licensed users along with leading Application Lifecycle Management for a team of 6 developers maintaining over 70 applications.  I've also been hands on developer/ba customizing  Office 365 for Nipro Diagnostics in the Fort Lauderdale area, Broward county on a part-time contract basis and was SharePoint consultant to for Office 365

I'm a former Manager of Application Development for ING and started my career as a Technical Associate at Credit Suisse First Boston on the permanent side engineering development standards, methodologies, tools and middleware for a team responsible for 2,000 developers world wide.  I was a senior project manager/tech lead, web/mobile PM, solution architect and Senior .NET web developer for Silverstein Properties in the Real Estate Sector.

I launched the first Clarion Partners intranet and the first Estee Lauder intranet, as well as the first browser based electronic forms processing and workflow application for the New York City Law Department in an unprecedented paperwork reduction initiative. I have launched several successful SharePoint portals for Government, Real Estate and Transportation/SCM/Logistics clients, and have designed and developed numerous public facing websites and web applications that serve Entertainment, Media, Publishing, Real Estate and Education and Small Business/Professionals, for example.

I have worked on a project basis and in permanent roles directing product development, managing application development, architecting web solutions and implementing those solutions as a senior web developer for small, medium and large enterprises including Silverstein Properties, the London Borough of Bromley, ING Real Estate (ING Clarion Partners), the New York City Law Department, the Estee Lauder Companies, Credit Suisse First Boston, Newmark Knight Frank Global Real Estate Advisors, Koch Records, i-Deal (a large scale agile SAAS web services implementation as Sr. Product and Program Manager at a partnership between Merrill Lynch, Microsoft, Thompson Financial in the early days of SOAP) and many others including 1iota Productions on behalf of MTV, VH1, ABC and the NFL.

My most recent digital marketing consultant role was a strategic IT development and web marketing initiative, an HTML5/CSS/JQuery over .NET web application development effort with SEO/SEM/SMM components for Manhattan's premier real estate developer.  This project emerged after serving as senior business analyst, solution architect and web developer for an in-house commercial real estate leasing pipeline LINQ to SQL application with SharePoint list integration. I designed and developed Silverstein Properties' tiffany Manhattan residential real estate property website, Silver Towers New York Apartments website. The new .NET site leverages HTML5, CSS, JQuery and JQueryUI with near total cross-platform coverage for desktop and mobile.  This was an agile development effort with progressive enhancement and graceful degradation.  I filled the senior project manager role, performed business requirements analysis, strategic SEO/SEM/PPC/Social Media Marketing research and established  web analytics, provided project timelines and cost estimation/tracked burndown as well as web solution architecture and .NET web development, Google+ and Facebook integration on behalf of the CIO and marketing.  The resulting site performs very well in organic search engine results placements (SERPs), achieving a 71% increase in organic traffic,  with Alexa showing top 40,000 NY Metro market traffic rank.

I spent the two years prior evolving the .NET solution architecture and developing Run My Website TM, a commercial quality, SEO-friendly CMS that has repeatedly earned the Certified for Windows Server 2012 running against SQL Server 2012 and Platform Ready badges for Windows Server 2008/R2 and SQL Server 2008/R2 running in physical or Hyper-V virtual environments.  I launched several high-traffic public facing websites to prove the technology, similar to what Northwind achieves for Microsoft technologies.  Example sites leveraging the Run My Website and illustrating my success with organic SEO and Social Media integration include,,, and

I am well-versed in Google Analytics, AdSense Keyword Research tools and many other tools and search marketing industry trends.  As a full-service provider of web application development and internet marketing services, I am also an Adobe Business Catalyst partner, a Net Applications partner for web analytics and monitoring, an Elastic Hosts partner for bare-metal access cloud hosting and a GoDaddy reseller for web infrastructure and tooling, and I have established and configured their Virtual Data Center.

View Resume